Job Information
Robert Half Lead IT Support Technician in Sun Prairie, Wisconsin
Description
Job Title: Lead IT Support Technician - Direct Hire
Robert Half is seeking a Lead IT Support Technician for our client on Madison’s east side. We are offering you an opportunity to showcase your technical expertise, guide a small team, and leave a significant footprint on the company's success.
What You'll Get:
Full-time, direct-hire role
Annual salary of $50,000 - $60,000
On-site work with local travel
A supportive work culture with an excellent benefit package
Job Responsibilities:
Providing tier 2 and tier 3 level support for desktops, laptops, and other peripherals
Managing and leading the delivery of tech support services for various departments
Troubleshooting complex hardware/software issues and network problems
Track and manage tickets, escalating issues as necessary
Install, upgrade, support, and troubleshoot for printers, computer hardware and any authorized peripheral equipment
Requirements
Qualifications:
Strong technical knowledge of desktop technologies, IT networks, software, mobile devices, etc.
Problem-solving skills, with an ability to troubleshoot technical issues effectively
Excellent customer service skills
Proven leadership skills, with experience in heading a tech support team preferred
Effective communication skills, clear and concise in all forms, including face-to-face interaction, telecommunication, and written communication
Must possess a valid driver’s license to be considered
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
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