Agent Database Administrator 1 - Santa Ana, Costa Rica

Are you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that’s redefining the financial services sector? Join Western Union as an Agent Database Administrator 1.

Western Union powers your pursuit.

We are looking for someone to help preserve and support our global Agent enrollment and maintenance process, as an Agent Database Administrator 1, with the International Agent Maintenance Team. The main responsibility for this role is the setup new agents in the company’s database through a process that involves extensive coordination with various global functional units in Western Union.

Role Responsibilities

• Ensures a timely and accurate system setup of new Network Agents and Commercial subscribers.

• Providing prompt solutions on data maintenance to different stakeholders such as Finance, Legal, Field Operations, Systems, Treasury, etc.

• While complying with strict SLA and Performance indicators.

• Provide support on database data extraction with ODBC and/or Snowflake connections, knowledge of MS Access, MS Excel, and Power BI.

• Responsible for the agent's full life cycle of database maintenance integrity and recoverability, including post-rollout review.

• You will have the opportunity to support implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/development, testing, problem resolution, and training.

• Creating new ways to perform the daily tasks for the team.

• Will consider the implementation of changes in complex and critical databases.

• Performs under continuous alert mode and awareness of the task’s impact.

• Relates well cross-culturally and cross-functionally to perform responsibilities that are dependent on external input.

• This position will create automation and process enhancements with the assistance but not limited to MS Power Automate, Python, and any other tool that can provide connection and inside security standards.

Role Requirements

• Desired college degree in Administration, Business, Computer Science, Engineering, Finance, Communications or related.

• Fluency in English B2+.

• Availability to work between 06:00 am and 15:00 pm, working from Sunday to Thursday.

• Confident working with AS400, Salesforce, Unisys, SFG, WADS, ARC+, lean tools and strong knowledge of MS Office.

• Excellent written and verbal communication skills with stakeholders, and to send announcements across the company.

• Customer service approach and proactiveness.

• Strong sense of responsibility, efficiency, attention to detail and analytical.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista

• Paid time off including extended maternity leave.

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-CL1

Estimated Job Posting End Date:

06-15-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.