Civista Bank

Description:

Position Purpose:

The main objective of the position is to service all aspects of the Deposit Transaction Services job functions and manage the team.

Description of Duties, Responsibilities and Expectations:

• Responsible for the Deposit Transaction Services team members to include coaching, training, performance evaluations, and to act as a working supervisor.
• Fulfill on the customer experience through the daily, weekly, monthly and annual creation of: documents, monetary instruments, incoming and outgoing file processing, mail, interoffice and external shipping.
• Ensure the accuracy of transactional data for customer accounts by researching and correcting information on non-posted transactions, reviewing and returning stop payment transactions, and posting deposit return items.
• Reviews and processes Garnishments, Levies and Court Orders for customer deposit accounts.
• Daily interactions and communication with the retail team members to assist in problem resolution to create a positive customer experience
• To establish work procedures and standards to improve efficiency and effectiveness of team's assigned duties.
• To review and evaluate work and performance of subordinates.

Requirements:

Qualifications, Knowledge and Skills:

• One to two years of working in the Deposit Operations area of a financial institution or related experience.
• High School Diploma/GED.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts are important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Solid working knowledge of banking industry practices relative to bank deposit operations with respect to Statement Preparation and Image Processing skills.
• Good computer literacy (Word, Excel, Jack Henry Software) with accurate data entry skills; ability to become proficient in use of specific software required for position.
• A high level of initiative, discreteness, attention to detail, thoroughness, accuracy and organizational skills required.
• Good supervisory skills; ability to maintain confidentiality regarding subordinate issues.
• Solid level of independent judgment and problem-solving skills required.
• Good oral and written communication skills.
• Ability to manage multiple priorities/projects with varied deadlines.

Physical Requirements:

• Work involves eye strain due to the frequent use of computer screens, reading of reports and so forth.
• Work involves the ability to operate the necessary machines required for the job.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files and boxes of up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves alternating between sitting and standing positions.
• Work involves constant finger, hand and arm movements.
• Work involves some travel to attend meetings, training, and so forth.

Pay Transparency Nondiscrimination Provision: https://www.dol.gov/agencies/ofccp/posters

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this positi