Lobby Concierge Security Officer - Full Time - ALL Shifts Available - $17.50/hr (#93)

Raleigh, NC, United States of America

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Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering abenefits packagethat exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates includeOutstanding Contract Security Companyin 2022 & 2023 andINC’s America’s Fastest Growing Private Companieslist.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security is hiring a qualified customer service professional to function as a full-time Lobby Concierge Officer at a client site in downtown Raleigh, NC. The chosen candidate would work full-time, Monday - Friday. The safety & security position is designed to maximize the service, response, and communication to our clients to ensure a customer-focused, safe, and secure environment. The Lobby Concierge Security Officer must have excellent customer service and communication skills. They must be able to multitask and complete all assigned patrols.

PRIMARY RESPONSIBILITIES:

Specific Duties and Essential Functions

• Customer service professional

• Patrols

• Emergency Response

• Visitor management

• Access control monitoring, Issuing temporary badges.

• Clerical Duties-Update various spreadsheets

• Operational

• All employees conduct themselves in an honest, ethical, and professional manner.

• Comes to work on time and completes shift assignments (including overtime, if assigned).

• Has a neat, professional appearance.

• Has a friendly, professional & courteous demeanor and provides quality customer service.

• Is a good communicator (both verbal and written).

• Understands and successfully executes his/her post orders, including enforcement of client and company policies and procedures

The Ideal Candidate

Education, Experience, Licenses, and Certifications

• Must possess a high school diploma or equivalent.

• A valid NC PPS (Private Protection service) card is a plus.

• If required for an assigned account, one must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements.

Type and Length of Specific Experience Required

• A customer service professional with reception/lobby experience is a plus.

• Physical security experience with access control software experience is preferred but not a requirement.

• Knowledge of Windows 11, Google Suite (Gmail, Calendar, Docs, etc.), or comparable, Email, Microsoft Office, etc. is preferred.

• Professional appearance & demeanor are critical to ensure proper representation of Corporate Security.

• Must be dependable, punctual, flexible, and willing to take on new assignments as the Client’s needs change and the ability to work with cross-functional teams.

• Self-motivated, forward-thinking, and detail-oriented are important qualities due to the high level of activity within the department.

Other

• Must be at least 18 or the minimum age required by the per State requirement.

• Must be a U.S. or foreign citizen authorized to work legally in the United States.

• Must submit to a pre-employment drug test.

• Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable.

• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated if prior military.

• Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected.

Major activity: Frequent standing and/or walking periods for extended amounts of time, up to three miles per shift.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives. Sun123

Education Requirements (Any)

High School diploma or equivalent

Additional Information / Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by the Operations Manager) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan

This job reports to the Manager

This is aFull-Timeposition

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