Vice President - Operations

Job Details

Job Location

AZ Phoenix - Phoenix, AZ

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

Up to 50%

Job Category

Transportation

Description

Purpose:

The Vice President of Operations will lead the operations group with their Customer Service Center Managers (CSC), including safety, profit and loss (P&L) responsibility, strategic planning, customer relationships, resource and asset management, operational oversight, technical and pricing input to proposals, and personnel management. The individual will be responsible for developing companywide operational implementation scheduled for new business areas and provide input into the evaluation of new business while ensuring that all special projects are well planned and implemented.

Core Responsibilities:

• Promote operational safety and compliance in all actions.

• Leadership and oversight of Regional VPs of Operations and their CSCs and respective staffing needs.

• Provide analytics and recommendations on upkeep and count of CSC adequate tractor and trailing equipment.

• Collaborate with VP of Sales on new customer set up and risk assessment.

• Engage with customers to drive growth and cultivate relationships as well as help in resolving escalated customer issues.

• Initiate sales revenue by building and expanding operational revenue.

• Support and help establish processes and procedures for optimizing the utilization of equipment in conjunction with information technology tools.

• P&L responsibility and budgeting for entire Operations Department.

• Formulate forecasts and set goals to achieve those forecasts, by CSC, to reach the company objectives.

• Conduct monthly Key Business Objective reviews for each CSC and provide data analytics to Executive Team.

• Measure expenses, retention, and facility conditions for company by providing provide weekly Key Performance Indicators.

• Travel as needed to conferences, customer events, and CSCs throughout the year.

• Collaborate with VP of Sales, VP of Maintenance & Facilities, and VP of Safety, and the Leadership team on strategies to optimize results.

• Performs other job-related duties and responsibilities as may be assigned by the President/CEO.

Qualifications

Knowledge, Skills and Abilities:

• Must have strong experience and understanding of fuel, bulk liquids, and of FMCSA/DOT and other state regulatory guidelines and standards.

• Must have excellent written and verbal communications, planning, negotiation, customer relations and problem-solving skills.

• Strong organizational skills to manage multiple priorities efficiently.

• Ability to lead in fast-paced environment.

• Ability to prioritize and manage multiple projects.

• Confident, driven self-starter that will act with best interest of drivers, customers, UPT and the general public.

• Ability to maintain confidentiality.

• Display professional demeanor.

• Demonstrated ability to utilize data and metrics to drive decision making and optimization.

• Good interpersonal skills; able to work well with wide range of individuals.

• Demonstrate dependability through good attendance and adherence to timelines and schedules.

• Intermediate to Advanced computer skills (Microsoft Office Suite and Transportation related software).

  Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity.

• Occasional lifting (up to 20 pounds).

  Working Conditions:

• Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.

• Required to travel 50% or more.

  Minimum Qualifications for Consideration:

• Business Degree or equivalent experience.

• 5+ years of significant bulk fuel industry experience.

• 5+ years of progressive management / leadership experience

• Proven track record in building scalable, repeatable processes and a disciplined, data driven culture.

• Relationships with high-quality carriers is a plus.

• Experience with TMW preferred.

• Competent skills to produce accurate and well-presented reports.

• Strong communication and customer service skills.