Patient Services

0.6 FTE, 8 Hour Day Shift

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Health Literacy Project Specialist primary responsibility is to facilitate, at the direction of the Manager for Patient and Family Education, the strategic planning, development, implementation and operational assessment of patient/family education, clinical quality assurance, and quality improvement activities. The Health Literacy Project Specialist identifies opportunities for improvement based on regulatory and accrediting agency requirements, best practices, and monitoring of high-risk, high-volume and/or problem-prone processes. The Specialist will identify opportunities for potential cost savings and will demonstrate ability to work with any customer regardless of race, gender, lifestyle religion or cultural beliefs.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

• Assesses and evaluates impact and effectiveness of changes on quality and patient/family education initiatives, plans, and programs.

• Assists in developing strategic initiatives, procedures, and processes for clinical quality and patient/family education from end to end.

• Evaluates and analyzes proposed clinical activities for applicability and compliance with Federal, State, and other regulatory agency requirements related to performance improvement and patient/family education.

• Gathers and analyzes clinical and financial information from a variety of internal and external sources relating to patient/family education, utilization of resources, physician practice patterns, system problems, and other quality functions. Identifies trends, variances, deficiencies, and problems utilizing aggregated data and information.

• Participates in comprehensive quality and patient/family education studies, assessments, and evaluations of specific clinical activities for effectiveness and recommends strategic systems, programs, and alternatives for identified deficiencies and problems.

• Participates in the development and implementation of patient/family education and performance improvement activities by facilitating interdisciplinary collaboration of caregivers and working with various departments across the organization.

• Participates with department management in the development and implementation of department policies and procedures and departmental patient/family education and performance improvement initiatives.

  Minimum Qualifications

  Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

  Education: Bachelor's degree, preferably in public health, health education, communications, nursing, sociology, or equivalent, from an accredited college or university.

  Experience: Three (3) years of progressively responsible and directly related work experience related to the educational needs of patients, families, organizational systems, and communities and/or project management.

  License/Certification: Certification in Project Management required within two(2) year of hire.

  Knowledge, Skills, & Abilities

  These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of project management processes and systems

• Knowledge of computer skills; MS Office (Word, Excel, Access, PowerPoint, and Outlook).

• Ability in change management, decision-making, and patient educational development, with demonstrated training and supervisory skills.

• Ability to communicate effectively, both orally and in writing.

• Ability to make effective oral presentations and prepare concise written reports to a variety of audiences.

• Ability to plan, organize, prioritize, work independently and meet deadlines.

• Ability to utilize a complex and multi-faceted approach to problem solving, integrating information from multiple sources, synthesizing information and developing comprehensive responses.

• Ability to speak, read, write, and understand effectively at a level appropriate for the job.

  Physical Requirements

  The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $93,308.80 to $123,708.00

Equal Opportunity Employer

L ucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 19585-1A