Job Overview:

As a Lifestyle Manager you will be responsible for curating and enhancing the resident experience within our onsite community. This is a newly developed role. You will coordinate and execute various events, activities, and programs designed to foster a vibrant and engaging community atmosphere. The ideal candidate is passionate about creating memorable experiences, building relationships, and enriching the lives of residents.The candidate will be an independent self-starter and will be curious and able to perform research to find creative solutions to complex challenges.

Compensation: $72,000 - $77,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

Events Coordination

• Possess a passion for creating inclusive, welcoming environments where residents feel valued and connected.
• Spearhead the development and execution of a comprehensive calendar of 50-60 events and activities per year that cater to the diverse interests and preferences of community residents while working in conjunction with a volunteer social committee. Events ranging from small gatherings to large-scale community events.
• Collaborate with internal teams, association vendors and social committee.
• Provide support to the Social Committee by preparing meeting packets and reports, as well as reports to the Board of Directors for approval.
• Coordinate logistics for events, including scheduling, vendor management, budgeting, and securing necessary permits or approvals.Oversee all Community sponsored recreation and social events.
• Manage the activities calendar and schedule the use of the facilities to prevent scheduling conflicts.
• Promote community events and initiatives through various channels, including community calendar, newsletter, bulletin boards, and onsite signage.
• Oversee completion of and timely processing of facility rental applications to ensure accuracy and compliance with community regulations. Obtain all required documentation (rental agreement, COI, guest list, payment, etc.) prior to the start of the event. Work with owner or resident to ensure that the event process is smooth.
• Perform all pre and post inspections for private and community events. Promptly refund deposits for private events.
• Maintain accurate records of event attendance, feedback, and expenses to evaluate effectiveness and make data-driven decisions for future programming.
• Annually in conjunction with the preparation of the Annual Association Operating Budget, propose an Events Budget to the Board for approval.

Customer Service

• Provide exceptional customer service by responding promptly and courteously to all inquiries and resolving issues in a timely manner.
• Maintain a positive and welcoming atmosphere within the community by greeting residents and guests with a friendly and helpful demeanor.
• Ability to remain calm and composed under pressure, adapting communication styles and strategies to effectively address specific needs and concerns.
• Works closely with the Facilities Administrator who serves as the ambassador to the recreation facility of the community. Performs administrative duties in absence of Facilities Administrator including work orders, inquiries, requests, and concerns.
• Responsible for creation of community newsletter and regular member communication while working in conjunction with the General Manager and Board of Directors.
• Complete punch list items as assigned by the General Manager.
• Perform such other operational duties as are assigned from time to time by the General Manager.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.

Skills & Qualifications:

• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
• Strong verbal and written communication
• Exceptional organizational and time management skills
• Proficiency in computer applications, including Microsoft Office with the willingness and ability to learn new software.
• Ability to enforce and adhere to policies set forth by the Board in a respectful and authoritative nature.
• Must be able available and actively participate in Community Events, as well as assist Residents with private events when required.
• Must demonstrate good judgment and critical thinking skills. This is especially critical when management is not present.
• Ability to think and work independently as well as part of a team.
• Ability to determine next level involvement for conflict resolution.
• Must be able to work well under pressure and deadlines. Must be a quick thinker and able to work quickly and accurately.
• Knowledge of related safety practices
• Ability to work a Flexible Schedule as necessary
• Must have the ability to work on the weekends
• Proficient in English.

Education & Experience:

• Possesses a minimum of a 4-year college degree, preferably in the field of recreation, community events management or hospitality.
• 2-4 years’ experience in the events/recreation field, city government community services, and/or community management field.
• Proven track record working with Volunteer Committees.
• A commitment to stay informed about industry trends, best practices, and emerging technologies related to community engagement and lifestyle management.

Supervisory Responsibility

• Provide oversight of all event and program vendors.
• Supervisory responsibilities for one staff member as directed by the General Manager.

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients
• Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.
• Ability to work late into evenings as required.

The primary schedule will be Tuesday through Saturday however, the schedule is subject to change based on business needs. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Consistent and regular attendance required.

Tools & Equipment Used:

• Valid California Driver’s License and State mandated vehicle insurance, and registration.

• General office equipment

Travel:

• Occasionally to various stores within Orange County related to event activities.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.