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FirstService Residential Concierge in McLean, Virginia

Job Overview:Â Â

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Providesexceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work. Walks the building premises as directed for monitoring purposes.Â

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The shift for this position at One Park Crest in McLean, VA is Saturday and Sunday 3-11pm.

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Your Responsibilities:Â Â

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  • Providesexceptional customer service.ÂÂ
  • Meets and greets residents; checks guests and serviceproviders in/out.ÂÂ
  • Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.ÂÂ
  • Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work.ÂÂ
  • Walks the building premises as directedfor monitoring purposesÂ
  • Monitors and controls access to the buildingÂ
  • Resolves and follows-up on all complaints/issues, escalating to supervisor if necessaryÂ
  • Providesgeneral concierge services as well as administrative clerical work when neededÂ
  • Helpsmaintaina safe and secure environment throughout the building/property(s)Â
  • Walks the building premises as directed for monitoring purposesÂ
  • Have the ability tounderstand and complete all required formsÂ
  • May be assigned other duties by supervisorÂ

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Skills & Qualifications:Â Â

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  • Ability to manage multiple prioritiesÂ
  • Demonstrates excellent customer service,communicationand time management skills.Â

  • Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel.ÂÂ

  • Command of information system hardware/software is preferredÂ
  • Good written and verbal communication skillsÂ
  • Strong customer service and interpersonal skillsrequiredÂ
  • Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.Â
  • Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment.Â
  • Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctionsÂ
  • Ability to lift 30 – 50lbsÂ
  • Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessaryÂ
  • Handle, finger, grasp and lift objects and packages; must be able to reach with handsand armsÂ
  • The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of timeÂÂ
  • Must have the ability to detect auditory and/or visual emergency alarmsÂ
  • Occasional overtime may berequiredÂ
  • Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings.Â

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Compensation Â

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$18.00-$20.00Â perhourÂ

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Disclaimer Statement : Â Â

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The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.Â

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