German Customer Advisor for a Concierge company - Lisbon, Portugal

Req ID#: 375810

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to work with a worldwide leader in concierge and loyalty services company?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon ?

So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

• Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.

• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management

• Complete daily tasks as allocated in an efficient and timely manner

• Maintain accuracy and security of customer information on the database

• Identify and escalate issues appropriately

• Compose thoughtful and accurate messages or customize prepared responses to customer emails

• Research information and solve problems using available resources

• Monitor and control numerous concurrent tasks in tandem

• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)

• Advanced level of English (at least C1) both verbal and written

• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

• Courtesy, active listening, availability and personalized follow-up

• Customer-oriented, willingness to provide personalized care

• Have attention to detail and quality of service: thoroughness, precision, reliability

• People-oriented, value-added interpersonal skills

• Use of Office and CRM tools

• Life experience to apply to managing situations

• Early adopter of technology

• Makes the customers feel confident that their needs are being met

• Dependable, reliable and able to perform duties with minimum supervision

• Ability to interact positively with peers and supervisors

• Must hold EU citizenship or valid work permit for Portugal

• Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

Benefits.

• Signing bonus

• Relocation package

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Job Segment: CRM, Database, Relationship Manager, Technology, Customer Service