Overview

Sr User Support Analyst

Full time, 80 hours per pay period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals (http://www.covenanthealth.com/hospitals/) , outpatient and specialty services (http://www.covenanthealth.com/services/) , and Covenant Medical Group (http://www.covenantmedicalgroup.org/) , our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5391

Responsibilities

• Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems.

• Under general direction, provides second/third level end user PC support.

• Interacts with various levels of IT staff and others outside of IT to restore service and/or identify and correct problems.

• Coordinates configuration/installation and general troubleshooting of PC hardware and software.

• Implements hardware and software testing.

• Directs end user training and documentation.

• Provides remote PC support and troubleshooting

• Provides Assistance and Directions to fellow IT Groups

• Provide mentoring to junior staff.

• Provides status reports, problem summaries, and project status as required.

• Works on moderately complex applications.

• Confers with end users to determine types of hardware and software required.

• Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit.

• May maintain or utilize telecommunications protocols.

• Installs new hardware and maintains existing hardware.

• Trains end users in use of equipment and software.

• Local travel required.

• Other duties as assigned.

Qualifications

Minimum Education:

'None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate’s degree. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.

Minimum Experience

Minimum of five (5) years related experience. Experience working with LAN's/WAN's and working knowledge of required hardware and software.

Licensure Requirement

Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health standards at the date of hire and throughout employment tenure.

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Job Title USER SUPT ANALYST SR

ID 4003775

Facility Covenant Health Corporate

Department Name IT DESKTOP SUPPORT