JOB REQUIREMENTS: Overview Provides valet service to patients at Mercyhealth. Greets and directs persons entering/exiting Mercyhealth facilities. Alternates, per department/staffing needs, between valet and greeter responsibilities, adhering to department policies and ensuring quality customer service. Responsibilities Essential Duties and Responsibilities Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time. Keep keys to vehicles organized and secure. Greets all patients, visitors, and partners who are arriving or exiting all Mercyhealth facilities, in a timely, friendly, professional and courteous manner. Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure that they understand how to get to requested location in the hospital or on the grounds. Escort customers or assist them in or out of vehicles as necessary. Ability to perform service recovery. Maintain their uniform and assigned post with all required equipment to ensure a quality image and work performance. Keep Supervisor informed of all activities to ensure the timely communication of all pertinent information. Reports all safety and fire hazards observed to Security per department procedure. Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment. Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other\'s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/39C71887715642B6