Customer Service Concierge - IAD

Job ID 10109 Date Posted 05/03/2024 Location Dulles, Virginia Airport Dulles Int'l Airport Company Signature Flight Support LLC Job Type Full time Job Level Standard

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Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

The Customer Service Concierge will act as the first point of contact for all customers to the Signature Flight Support FBO locations. A successful candidate will consistently provide excellent customer service ensuring customers feel welcomed and valued. Other key responsibilities will include vehicle valet, luggage handling, fulfilling customer requests, etc.

Job Responsibilities

• Resolve customer requests, questions and concerns regarding the Company’s services or products

• Transport customers by vehicle to and from airport terminal and local hotels as needed

• Experience driving vehicles with both manual and automatic transmission

• Assist customers with loading and unloading baggage as needed

• Assist crew or passengers with directions or recommendations for food, lodging, etc.

• Contact customers by verbal or written communications thanking them for using Signature Flight Support

• Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris

• Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures

• Identify crew members, passengers, visitors, and business partners in accordance with the Company’s security procedures

• Assist Customer Service Representatives as needed

• Perform other duties as assigned

Job Qualifications

• High School diploma or GED

• Prior hospitality and/or customer service experience preferred

• Strong interpersonal, oral and written communication skills

• Must possess a valid state driver’s license

An Equal Opportunity Employer including Disability/Vet

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks