The Director of Application Engineer and Architect will be responsible for leading a team of administrators that manage, configure, and implement the operations and unified communications platforms. This role requires the ability to effectively communicate, document projects, issues, develop action plans and deliver results on time. Expert experience with unified communications applications as well as the on-premises and cloud environments they exist in. This position oversees End User Computing Architecture, System Administrators, Enterprise Application Administrators and Infrastructure Platforms.This role requires the ability to effectively communicate, document projects, issues, develop action plans and deliver results on time. Expert experience with unified communications applications as well as the on-premises and cloud environments they exist in. In addition to collaborating with various leaders and stakeholders across the enterprise to manage and deliver best in class end user experience. A strong technical background and leadership skills complemented by extensive customer service experience and a problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve business objectives and goals are important in this role.

How you'll make an impact:

• Manage multiple functional areas and support the managers with effective communication for change management, business updates and priorities and goals

• Maintain and Manage department budget for cost initiatives and staffing needs

• Provide oversight and support to managers to ensure the teams are documenting projects, issues, develop action plans and deliver results on time

• Oversee leadership teams of operations and unified communications End User Computing Architecture, System Administrators, Enterprise Application Administrators and Infrastructure Platforms

• Provide oversight and support to managers who lead team who manages O365 and other applications that allow our users to communicate more effectively

• Provide oversight and support to managers who lead the team that monitors, patches, and manages O365, Exchange Online, and Zoom

• Ensure the leads or managers develop operations processes and tools from concept to delivery

• Provide oversight and support to managers who lead in the management of core applications such as ManageEngine, Microsoft SQL, Secret Server, 2FA, and SSO

• Provide oversight and support to managers to ensure applications and environments are monitored for high availability to maintain business continuity and SLA's

• Provides leadership in the development of operational level agreements with the business units

• Provide oversight and support to managers who assist in the creation of support models, global runbooks, Incident response plans, and disaster recovery planning

• Provide oversight and support to managers who lead the development and maintain scripts to automate deployment and standardization Cloud PaaS and Saas management

• Provide oversight and support to managers who lead the efforts involving outside vendors and other support personnel and/or organizations

• Ensure the leaders and teams are staying current with technological developments in systems administration technology and recommends ways to take advantage of new technology

• Provide training, mentorship and ongoing support for best practices

• Equip leadership to manage personnel coverage, time off requests and delegation of projects or tasks to other staff as needed

• Foster a collaborative work environment and provide constructive feedback to improve performance for people leaders and individual contributor and groups regarding the quality and effectiveness of work

• Improve performance and output by assessing patterns of success and failure

What we're looking for:

• Bachelors Degree in Computer Science, Information Technology or combination of e ucation and experience in lieu of degree in related field

• 10+ years of Information Technology management experience

• 10+ years of expertise in implementing, administering, and troubleshooting cloud and infrastructure environments

• Proven work experience leading on core and communications applications

• Excellent verbal and written communication skills - must be able to present project status or productivity reporting to executive leadership team

• Expert experience supporting Azure and AWS cloud technologies

• Strong knowledge of enterprise Windows and Linux operating systems

• Strong understanding of storage and data management technologies