Job Summary

Responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a directory of names and numbers that can facilitate any challenging and unique requests.

The concierge is a key part of making the stay or travel of our guests memorable.

Essential Functions

• Booking Guest reservations for dining, golf, restaurants, and activities.

• Processing tickets for cruises, events and issuing gift cards.

• Answering all inquiries for directions and upcoming events.

• Assisting Guests with copies, faxes and shipping needs.

• Must be able to operate a copier, fax machine, scanner, printer, and have computer knowledge.

Job Requirements

• A positive and congenial attitude is foremost.

• Find joy in assisting people of all ages, from small children to seniors.

• Must be patient and have the ability to defuse an upset Guest.

• Must be comfortable speaking in front of Guests and have a high-stress tolerance, capable of reading and reciting a large volume of information.

• Work independently and initiate work duties, be cognizant of time and accomplish goals in a timely manner. Lift 20 lbs and to be able to bend low and reach high.

• Must be able to hear and speak clearly in order to answer up to 40 phone calls per hour, have basic math and accounting skills with computer usage.

• Type 45 words per minute with proofreading ability, have organizational skills and legible handwriting.

• Prefer some knowledge of the Coeur d'Alene and North Idaho area or willing to study and experience activities on your own time.

COMPENSATION & BENEFITS OPPORTUNITIES

Work Perks:

• Employee meal program

• FREE parking

• Uniform provided - with in-house laundry

Medial, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full-time employees are offered these benefits first of the month following 60 days of employment

• Must maintain a minimum of 30 hours per week or more.

• Variable-hour team members could be eligible 12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.

• 2% match with a 4% contribution from the team member.

PTO:

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)

• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)

• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)

• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.

Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates, just to name a few!