What would I be doing?

The Valet Attendant greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; safely handles guests and patrons vehicles to ensure proper parking, securing and handling of keys; provides routine support duties to higher level management staff; and performs related tasks within area of assignment.

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

Delivers superior internal and external guest service The Boyd Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

Assumes responsibility for greeting and interacting with our guest in a friendly, courteous, responsive and accurate manner; and safely handles guests and patrons vehicles to ensure proper parking, securing and handling of keys

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Greets arriving and departing guests.

Parks guests vehicles in specified areas in an efficient and safe manner.

Retrieves customer vehicles from specified areas in an efficient and safe manner.

Perform drive and park assignments per department policies and procedures.

Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service and parking management.

Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.

This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty

Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a companyentity or by a guest of Belterra Park.

Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open entrance doors for guests during slow periods.

Adheres to the guidelines of Department parking and retrieval procedures.

Explain to guests parking and retrieval procedure to ensure guest satisfaction.

Be able to sprint to/from vehicles.

Be able to open/close vehicle doors for the guests

Maintain proper storage and labeling of guest keys and tags.

Keep the valet area and front of hotel entrance neat and free of trash.

Maintain appropriate logbook or records during shift.

Ability to share or divide attention among several ongoing activities, projects or assignments.

Hand out valet tickets and perform damage inspections of all vehicles before parked.

Hang coats and tag luggage for guests.

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance

What are we looking for?

• Ability to communicate effectively all levels of employees, as well as outside contacts..

• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

• Must be twenty-one (21) years of age or older.

• This knowledge and these abilities are typically acquired through a minimum of five years’ experience in surveillance, security, or law enforcement. Previous management experience is highly desirable.

• Ability to Operate all makes and models of motor vehicles to include new model options; operate the a motor vehicle in a safety and appropriate manner; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; prepare clear and concise reports; interpret and explain policies and procedures; interpret and apply federal, state and local policies, laws and regulations.

What would it be like to work at this property?

The truly unique entertainment complex, Belterra Park Gaming , features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-48522

Property BELTERRA PARK

Category Racing

Position Type Seasonal/Temporary