Job Information
New York Botanical Garden IT Support Specialist in Bronx, New York
The IT Support Specialist, reporting directly to the Director of IT Operations, plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing white-glove assistance, ensuring seamless operations, and maintaining high levels of user satisfaction. The Desktop Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users.
This position supports, through actions and conduct, NYBG’s Inclusion, Diversity, Equity and Accessibility initiatives and helps to build and maintain an inclusive organization culture throughout the institution.
Specific Duties & Responsibilities:
Assist employees with computer related issues (via helpdesk, Teams, phone, and email)
Manage the flow, prioritization, and assignment of helpdesk tickets and requests
Manage installations, upgrades and configurations of desktop hardware and software
Maintain a current inventory of desktop hardware and software
Work closely with the IT team on the timely patching of desktop systems
Assist in the selection process for new helpdesk related solutions
Author or edit user guides and system documentation
Maintain excellent communication with all end users and other members of the technology department
Create and maintain documentation and user guides
Work with outside vendors as needed
Participate in Helpdesk coverage rotation
Additional responsibilities as required
An Ideal Applicant Will Have the Following:
Experience working with various levels of staff
Able to explain technical concepts to non-technical users
Excellent time management skills; can work with minimal supervision to complete tasks
Experience with Mobile Device Management systems
Able to learn new technological-based software applications
Qualifications:
Bachelor’s degree or commensurate experience
Two - Three years’ experience of Desktop Support
Familiarity with Windows, Apple Mac OS, iOS
Experience with Active Directory, NAS, Networked Print Services and related topics/concepts
Must possess a teamwork-focused approach to problem solving
Able to multi-task; escalate when necessary
Excellent written and verbal communication skills
Ability to frequently move equipment weighing up to 50 pounds across the Garden for various occasions
Driver's license
Ability to work onsite
Benefits:
15 Vacation Days
13 Paid Holidays
12 Sick Days
Health and Dental Insurance Coverage
401K
Pension Plan
Annual Salary: $60,000
If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org.
If you are interested in applying for a position at the New York Botanical Garden, please go to http://www.nybg.org/employment to submit your application.
EOE/BIPOC/F/Persons with disabilities/Veterans