Job Information
Viking Termite and Pest Control, Inc. Customer Success Advocate - Full-time (Remote) in Basking Ridge, New Jersey
FLEXIBLE CAREER IN CUSTOMER SERVICE
About Viking: Since 1980, we've been protecting homes and businesses from unwanted pests. We hire trustworthy, customer-service-focused people who are proud to be in the dynamic and sophisticated pest control business.
If You Are.... A person who lives in New Jersey, Pennsylvania, Maryland, or Delaware and loves making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you!
Your Role: Customer Success Advocate
Your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers, providing the highest quality customer service. You'll be responsible for answering inbound customer inquiries via telephone, email, and chat to make each customer feel like the most important person in the day. You'll provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information. With a timely resolution in mind, you'll schedule service, log customer feedback, and follow up on any customer needs as quickly and helpfully as possible.
What We Need From you...
Passion for customer service
Enthusiasm for providing high-quality service
Exceptional verbal and written communication
Commitment to accuracy
Experience working on a Windows computer
Extreme punctuality and reliability
Collaborative when working in a team
High school degree or equivalent
Bilingual preferred, not required
Call center experience preferred but not required
What You'll Get...
When you put your skills to work with Viking Pest, you'll work with a highly experienced team of professionals and have access to these great benefits, regardless of your schedule!
Flexible schedules that can vary and allow for work-life balance
Paid ongoing training and in-depth orientation
Paid time off, including eight paid holidays
Flexible Schedule, offering flexible hours and split shifts
Competitive hourly compensation
401(k) Savings with company match
Generous employee referral program
A peer-to-peer employee recognition program
Health and Well-being:
Several health insurance options with Cigna medical network
Prescription drug program
Dental & Vision plans
FSA or HSA for medical and childcare expenses
Equal Opportunity Employer
Viking Pest is a Drug-Free Workplace