AKRON METROPOLITAN HOUSING AUTHORITY Job Title: Director of Resident Services Reports to: Executive Director Department: Resident Services Date: October 2023 FLSA Status: Exempt Minimum: $95,200 Salary will be based on background, education, and experience to the position. General Purpose: The primary purpose of this position is to support the Executive Director and the mission of the Akron Metropolitan Housing Authority ("AMHA" or "Agency") serving in an executive level capacity by overseeing the planning and operations of Resident Services and non-profit instrumentality Building for Tomorrow. The incumbent develops and implements resident support programs that meet the needs of residents. This position is responsible for identifying and obtaining private and public funding from grant programs and donations to support resident services. The position oversees the daily operation of the programs and represents AMHA in the community. The incumbent also supervises reasonable accommodation (RA) review process for the Agency. Essential Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Oversees the activities of the Resident Services Department and Building for Tomorrow. Analyzes and evaluates the effectiveness of related programs. Ensures areas of responsibility meet or exceed established goals and objectives through the coordinated efforts of department personnel. Ensures that work is prioritized and appropriately assigned. Sets clear expectations and goals, provides timely feedback, and coaches staff on a timely basis. Provides appropriate training and development for staff members, and ensures that staff has appropriate tools and resources to achieve their objectives. Ensures that positions are filled with individuals who meet the skills, abilities, experience levels and competencies required by the position. Ensures that employees are trained in and follow appropriate safe work practices at all times. Oversees the development and implementation of resident services objectives related to the AMHA strategic plan and ensuring that programs are efficiently managed, support the objectives of the department and provide services that meet the needs of residents. Creates and maintains collaborative relationships with appropriate internal staff, community agencies, , community leaders and businesses with the objective of identifying programs and services that will be generally beneficial to AMHA residents or HCVP clients, or that will address a specific resident needs. Ensures that all such programs and services support the objectives of the Resident Services Department, Building for Tomorrow and the Agency. Assists Resident Services staff with the development of relevant referral systems and services, in accordance with Agency goals. Reviews program proposals and recommends programs to the Executive Director. Serves as Agency liaison to the community, and represents AMHA in a professional manner at all times. Develops, implements and monitors programs that meet U.S. Department of Housing and Urban Development ("HUD") requirements and initiatives, such as Family Self-Sufficiency ("FSS"), Service Coordination, Permanent Supportive Housing services, homeownership, resident councils, etc. and monitors associated grants. Prepares timely reports, ensures compliance, and oversees billing, contracts and correspondence. Maintains current knowledge on program requirements and contract terms. Develops effective evaluation and monitoring processes to ensure effectiveness of programs. Oversees requests and assures timely disposition for reasonable accommodations submitted under Federal, State or Local laws statutes or regulations. T