Responsibilities

About Aiken Physician Alliance

Aiken Physicians Alliance is affiliated with Aiken Regional Medical Centers, a 273-bed acute care facility offering a comprehensive range of specialties and services. Aiken Regional Medical Center has been ranked a top hospital in South Carolina by the Carolina Center for Medical Excellence for its treatment of heart attack, heart failure and pneumonia and has been recognized as an “A” rated facility by the Leapfrog Group.

Aiken Physicians Alliance provides dedicated primary and specialty care for you and your family. Our family medicine providers are devoted to treating the whole person and provide comprehensive care for people of all ages. Our specialists are highly trained and experienced and work as part of an interdisciplinary team to provide care to patients. Aiken Physicians Alliance offers Primary Care, Cardiology, General Surgery, Gastroenterology, Orthopedics, Neurology, Neurosurgery, Pulmonology and Urology Care. You will work with a Care Team of physicians, advanced practitioners and staff providing compassionate and quality care. We have a welcoming environment and believe in strong team engagement.

Website: www.aikenphysicians.com

Position Summary

Reporting to the IT Director, The IS Support Tech position supports the implementation and integration of UHS/IPM clinical and business applications for ambulatory services. Requires phone or in person support of clinic IT/IS issues. Some markets have clinic operations spanning into evening and/or weekend. Responsible for management and oversight of IT Design & Construction projects. Role will support UHS/IPM Ambulatory Facilities/Clinics.

JOB DUTIES/RESPONSIBILITIES:

• Responds to tickets issued through Service Desk, providing assistance to end users for application and hardware support as directed. Responds to questions and problems from end users in a timely and professional manner. Coordinates issue workaround until resolution is complete. Notifies impacted users of issue status.

• Support ongoing IT projects by installing hardware and software as directed.

• Performs routine system monitoring and updates documentation in a timely fashion.

• Develops and executes test plans to ensure system performance and integration.

  Benefit Highlights

• Challenging and rewarding work environment

• Competitive Compensation & Generous Paid Time Off

• Excellent Medical, Dental, Vision and Prescription Drug Plans

• 401(K) with company match and discounted stock plan

• SoFi Student Loan Refinancing Program • Career development opportunities within UHS and its 300+ Subsidiaries!

  About Universal Health Services

  One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

  Qualifications

  Required Knowledge, Skills, Licensure, Training & Travel Requirements

• High School Graduate Equilvalent and at least 1 year completion of Technical School

• 1 to 3 years in a technical support role

• Patient care setting preferred.

• Professional Certification, preferred.

• Must be able to work with little to no supervision at times

• Must have the ability to troubleshoot multi-factorial problems in a time sensitive fashion.

• PC and Office application support. Knowledge of patient privacy laws and regulations.

• MS AD Administration skills. Basic networking competency and ISP troubleshooting.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.