Farrow isn't just a bike shop. We're a family eager to share our passion, expertise, ideas, and stories with every unique individual who walks through the door. We offer more than bikes, parts, and a transaction. We're a place to learn the ropes, shoot the breeze, and be part of the Farrow family. Our attentive team offers the education, training, and expertise to keep fellow riders safe and the thrills coming! We're built from a legacy of quality, community, and adventure. It's what gives us permission to move our riders and our industry forward.

It doesn't matter who you are... newbies, weekend warriors, and leather-wearing die-hards are welcome here. We may seem different, but it's our passion, need for adventure, and willingness to share our stories that bring us together. You may show up buttoned up, overwhelmed, and under-motivated - but you'll leave with grease on your shoe and a feeling of freedom that can only be found in a family that honors tradition, embraces individuality, and leans into every ride as one!

Responsibilities:

• Manages employees and operations of the sales department.

• Acts as backup Finance in absence of the Finance Manager

What we need from you- Duties and Requirements:

• Oversee and manage all operations of new and pre-owned motorcycles.

• Partners with Sales Manager(s) to ensure sales personnel are well trained, motivated, and available when needed.

• Oversee sales, trade-ins, and delivery of all new and used vehicles.

• Maintain a sales history and/or vehicle history log books.

• Work within the inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.

• Become familiar and efficient with all phases of the computer system required for sales management.

• Maintain a balanced new unit inventory in proportion to sales.

• Establish procedures to ensure timely and proper completion of all paperwork.

• Partner with Sales Manager(s) to maintain a showroom with a variety of motorcycles set-up with different accessories and paint schemes, displayed in a well lighted environment which draws customers.

• Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.

• Institute a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.

• Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products and services.

• Establish and ensure road test, pre-delivery inspection, and motorcycle delivery policies and procedures are followed.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to make things right.

Essential Job Functions:

• Valid driver's license and motorcycle endorsement

• Ability to obtain an Ohio salesperson's license.

• High school diploma or equivalent required.

• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.

• Passion for the motorcycle lifestyle and riding community is a plus.

• Must have the ability to relate with a broad customer base.

• General math, customer service, excellent personal communication, and demonstrated closing skills required.

Ricart Automotive and Farrow Harley-Davidson is an equal opportunity employer.